000 00256nam a2200109Ia 4500
008 200701s2012 xx 000 0 eng d
100 _aharish v. verma
245 0 _aSERVICE MARKETING
260 _bPEARSON EDUCATION
_c2012
300 _a660
942 _2ddc
_cGE
999 _c4576
_d4576