000 00253nam a2200109Ia 4500
008 200701s2011 xx 000 0 eng d
100 _aFORSYTH PATROCK
245 0 _aTELEPHONE SKILLS
260 _bUNIVERSITY PRESS
_c2011
300 _a67
942 _2ddc
_cGE
999 _c4868
_d4868